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Mimi & August FAQ

Yes! You can absolutely bring an online purchase to our Montreal boutique for a return or exchange. Our staff will be happy to help you on the spot. Please have your order number handy when you come in &#x2013; this helps us find your order in our system quickly.&#xA0;Please note that it&apos;s important to verify that your order meet the requirements for a return or exchange.Our address:&#xA0;162, rue Saint-Amable, Montreal, QC, H2Y 1E8Our opening hours in Montreal: <a href="https://g.co/kgs/4a2RHQD" id="isPasted">https://g.co/kgs/4a2RHQD</a>

Absolutely! You can go to our shop to exchange or refund your order without problem. 

Return order at our Old Port of Montreal Boutique | Mimi & August

Returns & Exchanges

Do you have a store?

Where is Mimi & August based?

I received a damaged / defective product. What should I do?

Will you restock items that are currently out of stock?

Do you offer gift wrapping?

I'm interested in carrying your products. How it works?

I would like to collaborate/interview/work with you, how can we get in touch?

Change of terms and conditions

Most Popular Questions

When will I receive my order?

Can I modify or cancel my order?

What should I do if I choose the wrong delivery option?

I forgot to apply my discount code, what should i do?

Can I pick up my order directly at your store?

Can someone else pick up my order for me?

What should I do if my package has not arrive yet?

How can I track my order?

Orders

Important shipping information

Where do you ship?

How much does shipping cost?

I entered the wrong delivery address – what should I do?

Will I have to pay customs or import fees?

Shipping

What is your return/exchange policy?

How do I process a return or exchange?

Can I return my online purchase at your store?

What items are not eligible for return or exchange?

I sent my return late. What now?

What happens when you receive my return/exchange?

What should I do if I didn’t receive my refund?

Do you have discount codes or promotions?

Can I combine two promotions in the same purchase?

Do you offer price adjustments?

Discounts & Promotions

What payment methods are available?

Why was my credit card declined?

Are payments secure?

Payment Methods

Where can I buy a Mimi & August gift card?

Where can I use the gift card?

Is there an expiration date on gift cards?

What happens if I lose my gift card ?

Where can I see my gift card balance?

Gift card

Can I return my online purchase at your store?Updated a month ago