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Mimi & August FAQ

Discover our Help Center. Returns & exchanges, delivery times and the most popular questions. All the information you need to start shopping with us. FAQ by Mimi & August. Visit our ethical online store !

Help Center | FAQ - Customer Service | Mimi & August

Do you have a store?

Where is Mimi & August based?

I'm interested in carrying your products. How it works?

I would like to collaborate/interview/work with you, how can we get in touch?

Most Popular Questions

When will I receive my order?

Can I modify or cancel my order?

What should I do if I choose the wrong delivery option?

I forgot to apply my discount code, what should i do?

Can I pick up my order directly at your store?

Can someone else pick up my order for me?

What should I do if my package has not arrive yet?

How can I track my order?

Orders

Important shipping information

Where do you ship?

How much does shipping cost?

I entered the wrong delivery address – what should I do?

Will I have to pay customs or import fees?

Shipping

What is your return/exchange policy?

How do I process a return or exchange?

Can I return my online purchase at your store?

What items are not eligible for return or exchange?

I sent my return late. What now?

What happens when you receive my return/exchange?

What should I do if I didn’t receive my refund?

Returns & Exchanges

Do you have discount codes or promotions?

Can I combine two promotions in the same purchase?

Do you offer price adjustments?

Discounts & Promotions

Why was my credit card declined?

Are payments secure?

Payment Methods

Where can I buy a Mimi & August gift card?

Where can I use the gift card?

Is there an expiration date on gift cards?

What happens if I lose my gift card ?

Where can I see my gift card balance?

Gift card

Find the most popular questions about our Mimi & August, products and much more.

A question about your order? It's right here!

Get all the important information about the shipping of your order, about our prices and how to pick up your order at our store!

Not satisfied with your product? Get all the information you to return or exchange your order. Your satisfaction is our priority.

Learn more about our discount & promotions policies.

All the information related to the website security and payment methods.

Answers to all your questions about our gift cards!

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