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Mimi & August FAQ

Find answers about shipping, returns, products and orders. Our Montreal team is here to help - we respond within 1–2 business days.

Help Center: Shipping, Returns & FAQs | Mimi & August

Where is your boutique?

Do you offer wholesale?

I would like to collaborate/interview/work with you, how can we get in touch?

Do you offer custom or corporate gifting?

Most Popular Questions

How much does shipping cost?

How long will it take to prepare my order?

Do I have to pay customs or duties?

Where is my order?

Can I pick up my order directly at your store?

I entered the wrong delivery address – what should I do?

Important shipping information

Shipping & Delivery

What is your return policy?

How do I start a return or exchange?

When will I receive my refund?

Can I return my online purchase at your store?

Can I return an item I bought at a retailer?

Returns & Exchanges

Are your candles natural?

How do I burn my candle properly?

How do I reuse my candle vessel with a refill?

Products & Care

Can I modify or cancel my order?

What should I do if my package has not arrive yet?

What should I do if I choose the wrong delivery option?

How do I use a promo code?

What payment methods are available?

Why was my credit card declined?

Orders & Payment

Where can I buy a Mimi & August gift card?

Where can I use the gift card?

Is there an expiration date on gift cards?

What happens if I lose my gift card ?

Where can I see my gift card balance?

Gift card

Find the most popular questions about our Mimi & August, products and much more.

Get all the important information about the shipping of your order, about our prices and how to pick up your order at our store!

Not satisfied with your product? Get all the information you to return or exchange your order. Your satisfaction is our priority.

A question about your order? It's right here!

Answers to all your questions about our gift cards!