How do I start a return or exchange?Updated 2 hours ago
1. Submit a return request online
Click the profile icon in our store’s menu, or visit the Returns Portal
Log in using your email address, you’ll receive a six-digit verification code by email. Enter that code to access your account.
Once logged in, click “Request return” for the order you'd like to return.
If your order includes more than one item, select which item(s) you're returning, choose a reason, and feel free to leave us a note.
Then click “Request return” to submit the form.
2. Wait for approval
Once approved, you'll receive instructions
Canada: A prepaid return label will be emailed to you
- IMPORTANT - a fixed return shipping fee of $10.00 CAD will be deducted from your total.
US & International: You'll arrange and pay for return shipping yourself, using the carrier of your choice. Mark the package clearly as "Returned Goods" to avoid customs fees
If your return is refused, we’ll reach out to you by email to explain why.
3. Send the item back
Pack the item carefully (preferably in its original packaging, with tags intact) and drop it off at the post office or shipping location as indicated. Once we receive and inspect your return, we’ll process your refund, store credit, or exchange accordingly.
Returns from USA & International: If you’re returning an item from outside Canada, our Returns Portal will still guide you through the steps. Once your return request is submitted, we’ll review it and either approve or refuse your return.
Please note: For international and U.S. returns, you will need to arrange the return shipment yourself. We’re unfortunately unable to provide a prepaid return label. You may use the postal service or courier of your choice. Once approved, we’ll send you the return address and instructions. Please make sure to clearly mark the package as “Returned Goods” to avoid additional customs fees. Mimi & August cannot cover any customs fees for returned items; if such fees are billed to us due to improper labeling, we may deduct them from your refund.
Return or Exchange in Store: You are welcome to return or exchange items in person at our boutique