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Mimi & August FAQ

Our shipping team usually prepares your orders within 2 to 4 business days, from Monday to Friday. Once your order has been shipped, you will receive a shipping confirmation by email.&#xA0;Please note that delivery times vary according to destination and carrier.&#xA0;Please make sure to enter your shipping information correctly at checkout.&#xA0;If your shipping address is incorrect or incomplete, your parcel will be lost.&#xA0;If the parcel is returned to us, you will have to pay the shipping fees again to receive it.Mimi &amp; August is not responsible for delays that might be caused by the carrier. Once the parcels leave our warehouse, they become the carrier&apos;s responsibility.Please note that Canada Post or other carriers do not deliver during weekends. Orders are delivered only on business days.Delivery, handling and custom charges are non-refundable.

Our shipping team usually prepares your orders within 2 to 4 business days. Once your order has been shipped, you will receive a shipping confirmation by email. 

Important information | Shipping - Customer service | Mimi & August

Shipping

Do you have a store?

Are returns free?

Where is Mimi & August based?

I received a damaged / defective product. What should I do?

Will you restock items that are currently out of stock?

Do you offer gift wrapping?

Do you make custom swimsuits?

I'm interested in carrying your products. How it works?

I would like to collaborate/interview/work with you, how can we get in touch?

Change of terms and conditions

Most Popular Questions

When will I receive my order?

Can I modify or cancel my order?

What should I do if I choose the wrong delivery option?

I forgot to apply my discount code, what should i do?

Can I pick up my order directly at your store?

Can someone else pick up my order at your store?

What should I do if my package has not arrive yet?

Orders

Important shipping information

Where do you ship?

How much does shipping cost?

I entered the wrong delivery address

Customs & Duties

What is your return/exchange policy?

How do I process a return or exchange?

Can I return my online purchase at one of your stores?

What items are not eligible for return/exchange?

I sent my return late. What happens next?

What happens when you receive my return/exchange?

What should I do if I didn't receive my refund?

Returns & Exchanges

Do you have discount codes?

Can I combine two promotions in the same purchase?

Do you offer price adjustments?

Discounts & Promotions

What payment methods are available?

Why my credit card is denied?

Are payments secure?

Payment Methods

Where can I buy a Mimi & August gift card ?

Where can I use the gift card ?

Is there an expiration date on gift cards?

What happens if I lose my gift card ?

Where can I see my gift card balance?

Gift card

Important shipping informationUpdated 4 months ago