What should I do if my package has not arrive yet?Updated 16 days ago
If your expected delivery date has passed and your package still hasn’t arrived, don’t worry! Depending on the shipping method, there are a few things to consider:
Package shipped by letter - WITHOUT tracking number
- Packages sent by untracked letter mail often take longer to arrive. This economy service can take about 3 to 15 business days for delivery, depending on the destination (farther locations may mean longer transit times). Also note that untracked shipments cannot be tracked online.
Package shipped with tracking number
- With Tracking – Status “Delivered”: Sometimes a carrier will mark a package as “Delivered” a bit early, even if you haven’t received it yet. Usually the parcel is still on the way and will arrive within the next day. We recommend waiting one extra business day, and if it still hasn’t shown up, check with your local post office. If 2–3 business days pass with no delivery, please contact us so we can open an investigation with the carrier.
- With Tracking – Status “In Transit” or “Out for Delivery”: It’s normal for a tracking status to remain “In Transit” or “Out for delivery” for a few days. This typically means your package is still moving through the carrier’s network. If the status doesn’t update for several days, feel free to reach out to us – we can contact the carrier to investigate if needed.
International delivery
- If you received a shipping confirmation for an international order but your tracking number isn’t updating yet, don’t worry. International tracking numbers often take longer to become active. It may only start updating when the package reaches the destination country’s postal system.
Please double-check that your shipping address was entered correctly on your order confirmation. Mimi & August is not responsible for lost or missing packages if the address provided was incorrect or incomplete (see the Shipping section for more on address issues). If you suspect your package is lost or if you have any concerns, please contact us at [email protected] – we’re here to help and will do our best to resolve the issue.