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Mimi & August FAQ logo

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A question about your order? It's right here!

When will I receive my order?

Our shipping team usually prepares your orders within 2 to 4 business days. Once your order has been shipped, you will receive a shipping confirmation by email.

Can I modify or cancel my order?

Yes we can! Write us an email and we will do our best to modify or cancel your order as soon as possible.

What should I do if I choose the wrong delivery option?

Don't worry if you choose the wrong shipping method. The mimi team will help you find a solution.

I forgot to apply my discount code, what should i do?

Forgot to put your promo code? No worries, we'll take care of it. The mimi team will verify if you're admissible and apply the discount.

Can I pick up my order directly at your store?

Yes, you can! At checkout, select the option «PICK UP» as delivery method.

Can someone else pick up my order at your store?

Of course, the person picking up your order needs to know the order number, billing address, and the name of the person who made the purchase.

What should I do if my package has not arrive yet?

If your package still hasn't arrived, don't worry! Sometimes there may be delays during shipments