Our shipping team usually prepares your orders within 2 to 4 business days. Once your order has been shipped, you will receive a shipping confirmation by email.

Our shipping team usually prepares your orders within 2 to 4 business days. Once your order has been shipped, you will receive a shipping confirmation by email.For more information visit the <a href="https://help.mimiandaugust.com/en-US/articles/shipping-12411">Shipping</a> section.

When will I receive my order?

Yes we can! Write us an email and we will do our best to modify or cancel your order as soon as possible.

If you want to modify or cancel your order, write to us as soon as possible at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a>, or chat with the Mimi Team.You must provide the following informations:&#xA0;- Order number that begins with MH - Email address&#xA0;If your order has not been shipped yet, we can send you an invoice to add a product to your order.&#xA0;Please note that we cannot modify or cancel an order that has already been shipped. If your order has already been shipped and you wanted to cancel it, you can return it to us once you have received it.For more information about our Return Policy, please visit the <a href="https://help.mimiandaugust.com/en-US/articles/returns-&amp;-exchanges-9312">Returns &amp; Exchanges</a> section.

Can I modify or cancel my order?

Don't worry if you choose the wrong shipping method. The mimi team will help you find a solution.

<ul><li>I choose pick up by mistake Please contact us at&#xA0;<a href="mailto:info@mimihammer.com">info@mimihammer.com</a>. We will send you an invoice to pay the shipping cost for the delivery of your order. Once you have paid these fees, your package will be shipped! </li><li>I want a faster delivery option You can contact us at&#xA0;<a href="mailto:info@mimihammer.com">info@mimihammer.com</a>. We will send you an invoice to pay the shipping cost for the new delivery option.&#xA0; </li><li>I choose shipping by mail but i want to pick up my order If your order has not yet been shipped, we can easily change the delivery method of your order.&#xA0; You can contact our customer service with the following information:&#xA0; - Email address - Order number that begins with&#xA0;MH&#xA0; If you have paid a shipping fee, it will be refunded.</li></ul>

What should I do if I choose the wrong delivery option?

Forgot to put your promo code? No worries, we'll take care of it. The mimi team will verify if you're admissible and apply the discount.

I forgot to apply my discount code, what should i do?

Yes, you can! At checkout, select the option «PICK UP» as delivery method.

Yes, you can! At checkout, select the option &#xAB;PICK UP&#xBB; as delivery method and select the store where you&apos;d like to pick up your order. Once you have completed your purchase, it may take up to 3 business days for your order to be processed and ready to be picked up.When your order will be ready to be picked up,&#xA0;you will receive a confirmation email to let you know that your order is at our store.You have 30 days to pick up your order in store. Once the deadline has passed, we will write to you by email and if you are not able to come and pick up your order, we will be able to find an arrangement without any problem!&#xA0; Our opening hours in Montreal:Monday to Thursday, 12 pm to 6 pmFriday, 12 pm to 8 pmSaturday, 11 am to 8 pmSunday, 11 am to 5 pm&#xA0;Our address:162, rue Saint-Amable,Montreal, QC, H2Y 1E8 Our opening hours in St-Bruno-de-Montarville:Monday and Tuesday, 10 am to 6 pmWednesday to Friday, 10 am to 9 pmSaturday, 9 am to 5 pmSunday, 10 am to 5 pmOur address:1 Bd des Promenades, Saint-Bruno-de-Montarville, QC J3V 5J5,

Can I pick up my order directly at your store?

Of course, the person picking up your order needs to know the order number, billing address, and the name of the person who made the purchase.

Of course, the person picking up your order needs to know the order number, billing address, and the name of the person who made the purchase.As soon as we have this information, the person can leave with the package.

Can someone else pick up my order at your store?

If your package still hasn't arrived, don't worry! Sometimes there may be delays during shipments

If your package still hasn&apos;t arrived yet, don&apos;t worry!&#xA0;<h4 id="package-shipped-by-letter---without-tracking-number">Package shipped by letter - WITHOUT tracking number</h4><ul><li>This type of shipping normally takes longer to arrive. But don&apos;t worry, your package is not lost.&#xA0; Normally packages with this type of shipment are delivered between 3 to 15 business days. The delivery time will vary depending on the destination. The further the address is, the further the delay will be. Also, there may be a little extra delay right now due to COVID-19 but don&apos;t worry, you will receive your package soon. **Please note that it is not possible to track this type of package.</li></ul><h4 id="package-shipped-with-tracking-number">Package shipped with tracking number&#xA0;</h4><ul><li>My tracking number indicates DELIVERED - Don&apos;t worry about it! Sometimes, the carrier changes the status of the parcel even if it has not yet been delivered. We have seen this type of situation and the package is still on the way even though the tracking number indicates that it has been delivered. If the next day the package has still not arrived, we recommend you to contact your nearest post office. If the package still not arrive after 2 or 3 business days, please contact us to&#xA0;info@mimihammer.com. We will create an investigation with the carrier. </li><li>My tracking number has been showing IN TRANSIT or OUT OF DELIVERY for several days. This is quite normal. Your package is on its way to your home in a carrier and your tracking number will be updated soon. If after several days the status has not changed,&#xA0;please contact us to&#xA0;info@mimihammer.com. We will create an investigation with the carrier.</li></ul><h4 id="international-delivery">International delivery&#xA0;</h4><ul><li>My tracking number is not yet active and I have received my shipping confirmation. Don&apos;t worry, your package has been sent to our carrier. Tracking numbers for international packages usually take longer to activate.&#xA0;</li></ul>Please make sure to enter your shipping information correctly at checkout. Mimi &amp; August is not responsible for package loss or theft if your shipping address is incorrect or incompleteIf you have any questions or if you think your package is lost, don&apos;t hesitate to contact us at info@mimihammer.com. It will be our pleasure to help you solve this situation!

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