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Mimi & August FAQ

We deliver worldwide! Our Mimi &amp; August team carefully prepares and ships all orders from our warehouse in Longueuil, QC, Canada. No matter where you are, we&#x2019;ll do our best to get our products to you.&#xA0;

We deliver everywhere around the world. All packages are carefully prepared and shipped by our Mimi team.

Where do you ship | Shipping - Customer service | Mimi & August

Shipping

Do you have a store?

Where is Mimi & August based?

I received a damaged / defective product. What should I do?

Will you restock items that are currently out of stock?

Do you offer gift wrapping?

I'm interested in carrying your products. How it works?

I would like to collaborate/interview/work with you, how can we get in touch?

Change of terms and conditions

Most Popular Questions

When will I receive my order?

Can I modify or cancel my order?

What should I do if I choose the wrong delivery option?

I forgot to apply my discount code, what should i do?

Can I pick up my order directly at your store?

Can someone else pick up my order for me?

What should I do if my package has not arrive yet?

How can I track my order?

Orders

Important shipping information

Where do you ship?

How much does shipping cost?

I entered the wrong delivery address – what should I do?

Will I have to pay customs or import fees?

What is your return/exchange policy?

How do I process a return or exchange?

Can I return my online purchase at your store?

What items are not eligible for return or exchange?

I sent my return late. What now?

What happens when you receive my return/exchange?

What should I do if I didn’t receive my refund?

Returns & Exchanges

Do you have discount codes or promotions?

Can I combine two promotions in the same purchase?

Do you offer price adjustments?

Discounts & Promotions

What payment methods are available?

Why was my credit card declined?

Are payments secure?

Payment Methods

Where can I buy a Mimi & August gift card?

Where can I use the gift card?

Is there an expiration date on gift cards?

What happens if I lose my gift card ?

Where can I see my gift card balance?

Gift card

Where do you ship?Updated 21 hours ago