Discover our delivery costs for Canada, the United States and for the rest of the world.

Shipping costs depend on your location and the shipping method selected. Here is a breakdown of our standard shipping options and rates:Canada &#x2014; All provinces<ul><li>Standard shipping (2&#x2013;6 business days): $11.99 CAD</li><li>Free standard shipping on orders of $110 CAD or more (before taxes)</li></ul>Canada &#x2014; Yukon, Nunavut &amp; Northwest Territories&#xA0;Because these regions are farther, shipping rates are automatically calculated at checkout based on your postal code and package weight.<ul><li>Free shipping on orders of $150 CAD or more (before taxes)</li></ul>United States<ul><li>Standard shipping with tracking (5&#x2013;8 business days): $12 USD</li><li>Duties and customs fees are prepaid, so your order won&apos;t be held at the border</li><li>Free shipping on orders of $150 USD or more (before taxes and duties)</li></ul>International (rest of the world)<ul><li>Standard shipping with tracking (6&#x2013;22 business days): $29.99 CAD</li><li>Free shipping on orders of $200 CAD or more (before taxes)</li><li>Customs fees and duties at destination are the responsibility of the recipient</li></ul>All shipping charges, including returns, are non-refundable. Need your order faster? Just send us a message at <a data-start="229" data-end="248" rel="noopener">info@mimihammer.com</a> and we&#x2019;ll be happy to offer you an express shipping option!

How much does shipping cost?

Our shipping team usually prepares your orders within 2 to 4 business days. Once your order has been shipped, you will receive a shipping confirmation by email.

Our shipping team usually prepares orders within 2&#x2013;4 business days. However, during busier times of the year (like the holiday season or Black Friday) preparation can take 5 to 7 business days. Once shipped, you&#x2019;ll receive a confirmation email with tracking information.Please note that delivery times vary according to destination and carrier.&#xA0;Please make sure to enter your shipping information correctly at checkout.&#xA0;If your shipping address is incorrect or incomplete, your parcel will be lost.&#xA0;If the parcel is returned to us, you will have to pay the shipping fees again to receive it.Mimi &amp; August is not responsible for delays that might be caused by the carrier. Once the parcels leave our warehouse, they become the carrier&apos;s responsibility.Please note that Canada Post or other carriers do not deliver during weekends. Orders are delivered only on business days.Delivery, handling and custom charges are non-refundable.

How long will it take to prepare my order?

All USA and international orders are subject to customs & duty fees collected upon delivery.

For Canadian customers: No additional fees beyond what&apos;s shown at checkout.For US customers: Since August 29, 2025, all shipments into the United States are subject to duties (the U.S. ended its duty-free exemption on parcels under $800). To keep things simple, you can prepay all duties at checkout. The price you see is the price you pay. No surprise fees on delivery, no risk of your order being held at customs.Most of our products (candles, stationery are designed and crafted in Canada) qualify under USMCA, which simplifies the duty calculation.For International customers: Customs fees, import duties, and local taxes vary by country and are the responsibility of the recipient. These are charged by your country&apos;s customs office upon arrival, not by Mimi &amp; August.

Do I have to pay customs or duties?

We deliver everywhere around the world. All packages are carefully prepared and shipped by our Mimi team.

Once shipped, you&apos;ll receive an email with a tracking number. You can also check your order status by:<ol><li>Logging into your <a href="https://shopify.com/2400523/account">account</a></li><li>Clicking the tracking link in your shipping confirmation email</li></ol>If it&apos;s been more than 10 business days since your order shipped and you still don&apos;t see movement, please reach out to us at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a> with your order number.&#xA0;

Where is my order?

Yes, you can! At checkout, select the option «PICK UP» as delivery method.

Yes! In-store pickup is free and available at our Longueuil boutique:<a href="https://share.google/A0lYfTogT0ucZBwNF" target="_blank" rel="noopener noreferrer">Mimi &amp; August Boutique</a> 630 Boulevard Guimond, Longueuil, QCSelect &quot;Pickup in store&quot; at checkout. You&apos;ll receive an email when your order is ready (usually in 1 business days). Bring your order confirmation and a piece of ID.Store hours: Visit our <a href="https://mimiandaugust.com/pages/visit-us">boutique page</a> for current hours.You&#x2019;ll need to book an appointment using the following link, as our opening hours may vary: <a data-end="465" data-start="387" href="https://visitmimiandaugust.as.me/?appointmentType=48154307" rel="noopener" target="_new">Book your pickup</a>.You&#x2019;ll have 30 days to pick up your order once it&#x2019;s ready. If you can&#x2019;t make it within 30 days, just let us know &#x2013; we&#x2019;ll reach out via email and happily work out an arrangement or alternative solution for you. (We understand things come up!)

Can I pick up my order directly at your store?

Customers are responsible for entering the correct shipping address and are encouraged to double check them prior to submitting an order.

It&#x2019;s important to provide the correct shipping address when ordering, so always double-check before finalizing your purchase. If you realize after placing an order that the address is incorrect, please contact our team immediately at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a> with the following information as soon as possible :&#xA0;<ul><li>Email address used for the order</li><li>Order number (starts with MH)</li><li>Correct shipping address</li></ul>If your package has not shipped yet, we will update the address in our system. However, if the order has already been shipped, neither Mimi &amp; August nor the carrier can change the destination mid-transit. In that case, the package will likely be returned to us by the postal service. Once we receive it back, we can reship it to the correct address, but please note you will need to pay a new shipping fee for the second shipment.Important: Mimi &amp; August is not responsible for lost packages due to an incorrect or incomplete address provided by the customer. We cannot offer refunds or free replacements for orders shipped to the wrong address.

I entered the wrong delivery address – what should I do?

Please double-check your shipping address before placing your order. If your address is incorrect or incomplete:<ul><li>Your package may be lost in transit and we may not be able to recover it</li><li>If the package is returned to us, you&apos;ll need to pay shipping again to have it resent</li><li>We recommend reviewing your address on the order confirmation email right away &#x2014; let us know within 1 hour if there&apos;s a typo</li></ul>Once your order leaves our workshop, it&apos;s in the hands of the carrier. Mimi &amp; August can&apos;t be held responsible for shipping delays caused by Canada Post, USPS, or other carriers (weather, customs processing, postal strikes, etc.).About delivery days: Canada Post and most other carriers don&apos;t deliver on weekends - packages move on business days only (Monday to Friday).

Important shipping information

We'd love to hear from you. Whether it's about an order, a product, or just to say hi. We read every message and respond within 1–2 business days.

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Mimi & August FAQ

Get all the important information about the shipping of your order, about our prices and how to pick up your order at our store!

Shipping & Delivery