Yes we can! Write us an email and we will do our best to modify or cancel your order as soon as possible.

If you want to modify or cancel your order, write to us within 1 hour of placing your order at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a>.Provide your order number (starting with MH) and the email address used for the order. If your order hasn&#x2019;t shipped yet, we&#x2019;ll do our best to accommodate modifications or cancellations.After 1 hour: We can&apos;t guarantee a change, but reach out anyway - sometimes we can still help.Once shipped: You&apos;ll need to wait for the package and either keep it, return it, or refuse delivery.For more information about our Return Policy, please visit the <a href="https://help.mimiandaugust.com/en-US/articles/returns-&amp;-exchanges-9312" target="_blank" rel="noopener noreferrer">Returns &amp; Exchanges</a> section.

Can I modify or cancel my order?

If your package still hasn't arrived, don't worry! Sometimes there may be delays during shipments

If your expected delivery date has passed and your package still hasn&#x2019;t arrived, don&#x2019;t worry! Depending on the shipping method, there are a few things to consider:<h4 id="package-shipped-by-letter---without-tracking-number">Package shipped by letter - WITHOUT tracking number</h4><ul><li>Packages sent by untracked letter mail often take longer to arrive. This economy service can take about 3 to 15 business days for delivery, depending on the destination (farther locations may mean longer transit times). Also note that untracked shipments cannot be tracked online.</li></ul><h4 id="package-shipped-with-tracking-number">Package shipped with tracking number&#xA0;</h4><ul><li>With Tracking &#x2013; Status &#x201C;Delivered&#x201D;: Sometimes a carrier will mark a package as &#x201C;Delivered&#x201D; a bit early, even if you haven&#x2019;t received it yet. Usually the parcel is still on the way and will arrive within the next day. We recommend waiting one extra business day, and if it still hasn&#x2019;t shown up, check with your local post office. If&#xA0;2&#x2013;3 business days pass with no delivery, please contact us so we can open an investigation with the carrier. </li><li>With Tracking &#x2013; Status &#x201C;In Transit&#x201D; or &#x201C;Out for Delivery&#x201D;: It&#x2019;s normal for a tracking status to remain &#x201C;In Transit&#x201D; or &#x201C;Out for delivery&#x201D; for a few days. This typically means your package is still moving through the carrier&#x2019;s network. If the status doesn&#x2019;t update for several days, feel free to reach out to us &#x2013; we can contact the carrier to investigate if needed.</li></ul><h4 id="international-delivery">International delivery&#xA0;</h4><ul><li>If you received a shipping confirmation for an international order but your tracking number isn&#x2019;t updating yet, don&#x2019;t worry. International tracking numbers often take longer to become active. It may only start updating when the package reaches the destination country&#x2019;s postal system.</li></ul>Please double-check that your shipping address was entered correctly on your order confirmation. Mimi &amp; August is not responsible for lost or missing packages if the address provided was incorrect or incomplete (see the <a href="https://help.mimiandaugust.com/en-US#category-12411" target="_blank" rel="noopener noreferrer">Shipping section</a> for more on address issues). If you suspect your package is lost or if you have any concerns, please contact us at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a> &#x2013; we&#x2019;re here to help and will do our best to resolve the issue.

What should I do if my package has not arrive yet?

Don't worry if you choose the wrong shipping method. The mimi team will help you find a solution.

Don&#x2019;t worry &#x2013; the Mimi &amp; August team can help find a solution! Here are some scenarios and what to do:<ul><li style="font-size: 16px;">I selected &#x201C;Pick Up&#x201D; by mistake Please contact us at&#xA0;<a href="mailto:info@mimihammer.com">info@mimihammer.com</a>. We will send you an invoice to pay the shipping cost for the delivery of your order. Once you have paid these fees, your package will be shipped! </li><li style="font-size: 16px;">I want a faster delivery option You can contact us at&#xA0;<a href="mailto:info@mimihammer.com">info@mimihammer.com</a>. We can upgrade your shipping; we&#x2019;ll send an invoice for the cost difference, and ship via the faster method once paid. </li><li style="font-size: 16px;">I choose shipping by mail but i want to pick up my order If your order hasn&#x2019;t shipped yet, we can change it to in-store pickup. Just reach out to us with your order number (MH...) and&#xA0;email address, and we&#x2019;ll adjust the delivery method. If you already paid a shipping fee, we will refund that amount.</li></ul>

What should I do if I choose the wrong delivery option?

Forgot to put your promo code? No worries, we'll take care of it. The mimi team will verify if you're admissible and apply the discount.

How do I use a promo code?

Discovers all our payments methods that are available online and at our retail store.

<div><a href="http://mimiandaugust.com" target="_blank" rel="noopener noreferrer">Online</a> We have the following payment methods: Visa, Mastercard, JCB, American Express, Discover, Paypal, Apple Pay, Google Pay and Gift Cards. We don&apos;t accept cheques and bank transfers at this time. <a href="https://share.google/zfmTcZ1w39QfhCNFx" target="_blank" rel="noopener noreferrer">Longueuil Boutique</a> Our retail store accept card payments (Visa, Mastercard, American Express) and contactless payment (Apple Pay and Google Pay). We also accept cash as a method of payment.</div>

What payment methods are available?

Your credit card may be refused for many reasons. Please read this sections if you have any problem with your payment.

Having a card declined can be frustrating! Common reasons for a credit card being denied include:<ul><li>Billing address mismatch: If you see an error like &#x201C;zip/postal code does not match billing address,&#x201D; it means the billing address you entered doesn&#x2019;t exactly match the address on file with your card. Double-check that you entered the same billing address that appears on your credit card statement (the shipping address can be different, but the billing must match).&#xA0;Tip: if the problem persists, there might be a formatting difference &#x2013; check your statement for how your address is listed. </li><li>Card expired: Check the expiration date on your card. If it&#x2019;s past that date, the card will be declined. Use a valid card or renew your card with your bank. </li><li>Credit limit reached: It&#x2019;s possible you&#x2019;ve hit the credit limit on your card or there&#x2019;s not enough available credit for the purchase amount. In this case, the transaction won&#x2019;t go through. You might need to use a different card or contact your bank to increase your limit. </li><li>Incorrect information: A typo in the card number, CVV (security code), or expiration date can cause a decline. Make sure all the details are entered correctly exactly as they appear on your card.</li></ul>If your card is still being declined after checking the above, we recommend contacting your bank or credit card issuer. Sometimes banks will block a transaction if it&#x2019;s outside your usual spending pattern or for security reasons. A quick call can often clear this up. Meanwhile, you can also try a different payment method (another card, PayPal, etc.) to complete your order.<div data-block="true" data-editor="2qguq" data-offset-key="k1ni-0-0">Don&apos;t hesitate to contact us at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a> for any questions about the payment of your order! &#xA0;</div><div data-block="true" data-editor="2qguq" data-offset-key="a1p0f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Why was my credit card declined?

We'd love to hear from you. Whether it's about an order, a product, or just to say hi. We read every message and respond within 1–2 business days.