Our products are eligible for return or exchange within 15 days of delivery.

We want you to love your purchase! If you&#x2019;re not completely satisfied, most products can be returned or exchanged within 15 days of delivery. If 15 days have passed since you received your order, unfortunately we can no longer offer a refund or exchange. Here are the key points of our policy:Eligible items: Only regular-priced items are eligible for a refund or exchange.Final sale items (not eligible for return or exchange):<ul><li>Items marked &quot;Final Sale&quot;</li><li>Used or burned candles</li><li>Gift cards</li><li>Sale items</li><li>Custom or personalized orders</li></ul>Original shipping fees are non-refundable.If you purchased a Mimi &amp; August product through one of our authorized retail partners (a third-party store), please note that you must follow that retailer&#x2019;s return/exchange policy. Mimi &amp; August can only accept returns or exchanges for products bought directly from our website or our own stores.

What is your return policy?

If you want to exchange or return your order you are at the right place. Just follow the steps.

<h4 data-end="220" data-start="180" id="1-submit-a-return-request-online">1. Submit a return request online</h4>Click the profile icon in our store&#x2019;s menu, or visit the <a data-end="297" data-start="278" href="https://shopify.com/2400523/account">Returns Portal</a> Log in using your email address, you&#x2019;ll receive a six-digit verification code by email. Enter that code to access your account.Once logged in, click&#xA0;&#x201C;Request return&#x201D; for the order you&apos;d like to return. If your order includes more than one item, select which item(s) you&apos;re returning, choose a reason, and feel free to leave us a note. Then click &#x201C;Request return&#x201D; to submit the form.<h4 data-end="853" data-start="826" id="2-wait-for-approval">2. Wait for approval</h4>Once approved, you&apos;ll receive instructionsCanada: A prepaid return label will be emailed to you<ul><li data-end="1311" data-start="1180" id="isPasted">IMPORTANT - a fixed return shipping fee of $10.00 CAD will be deducted from your total.</li></ul>US &amp; International: You&apos;ll arrange and pay for return shipping yourself, using the carrier of your choice. Mark the package clearly as &quot;Returned Goods&quot; to avoid customs feesIf your return is refused, we&#x2019;ll reach out to you by email to explain why.<h4 data-end="1341" data-start="1313" id="3-send-the-item-back">3. Send the item back</h4>Pack the item carefully (preferably in its original packaging, with tags intact) and drop it off at the post office or shipping location as indicated. Once we receive and inspect your return, we&#x2019;ll process your&#xA0;refund, store credit, or exchange accordingly. <hr> Returns from USA &amp; International: If you&#x2019;re returning an item from outside Canada, our <a href="https://shopify.com/2400523/account" id="isPasted">Returns Portal</a> will still guide you through the steps. Once your return request is submitted, we&#x2019;ll review it and either approve or refuse your return.Please note: For international and U.S. returns, you will need to arrange the return shipment yourself. We&#x2019;re unfortunately unable to provide a prepaid return label. You may use the postal service or courier of your choice. Once approved, we&#x2019;ll send you the return address and instructions. Please make sure to clearly mark the package as &#x201C;Returned Goods&#x201D; to avoid additional customs fees. Mimi &amp; August cannot cover any customs fees for returned items; if such fees are billed to us due to improper labeling, we may deduct them from your refund.Return or Exchange in Store: You are welcome to return or exchange items in person&#xA0;at our <a href="https://share.google/pYVscXRNDphE1eaGF" target="_blank" rel="noopener noreferrer">boutique</a>

How do I start a return or exchange?

For hygiene reasons here are the products which are not exchangeable or refundable

Once we receive and inspect your return, refunds are processed within 5&#x2013;7 business days.The refund goes back to your original payment method. Depending on your bank or credit card, it may take an additional 3&#x2013;10 business days to appear on your statement.Store credits are issued instantly once your return is approved.

When will I receive my refund?

Absolutely! You can go to our shop to exchange or refund your order without problem. The Mini team will be happy to help you.

Yes! You can absolutely bring an online purchase to our boutique &amp; pickup location in Longueuil for a return or exchange. Our staff will be happy to help you on the spot. Please have your order number handy when you come in &#x2013; this helps us find your order in our system quickly.&#xA0;Please note that it&apos;s important to verify that your order meet the requirements for a&#xA0;<a href="https://help.mimiandaugust.com/en-US/what-is-your-return-policy-36888" target="_blank" rel="noopener noreferrer">return or exchange.</a>Our address:&#xA0;<a href="https://share.google/zfmTcZ1w39QfhCNFx" style=" text-decoration: underline 1px rgba(75, 75, 75, 0.4);" id="isPasted">630 Boulevard Guimond Longueuil, QC J4G 1P8</a>Monday to Friday: 10:00 &#x2013; 15:00 (Closed on weekends)

Can I return my online purchase at your store?

If you still have not received the refund, please check your bank account, contact your credit card company.

<div style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); animation: 0.4s ease-in-out 0s 1 normal none running sneak-in;">Items purchased from one of our retail partners must be returned directly to that retailer, following their return policy. We can only process returns for orders placed on <a href="http://mimiandaugust.com" target="_blank" rel="noopener noreferrer">mimiandaugust.com</a> or directly at our <a href="https://share.google/zfmTcZ1w39QfhCNFx" target="_blank" rel="noopener noreferrer">Longueuil boutique</a>.</div>

Can I return an item I bought at a retailer?

We'd love to hear from you. Whether it's about an order, a product, or just to say hi. We read every message and respond within 1–2 business days.

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Mimi & August FAQ

Not satisfied with your product? Get all the information you to return or exchange your order. Your satisfaction is our priority.

Returns & Exchanges

What is your return policy?

How do I start a return or exchange?

When will I receive my refund?

Can I return my online purchase at your store?

Can I return an item I bought at a retailer?