Our products are eligible for return or exchange within 15 days of delivery.

Our products are eligible for return or exchange within 15 days of delivery. When the 15 days have elapsed since the reception of your order, we unfortunately no longer offer refund or exchange.&#xA0;<ul><li>Only regular priced items can be refunded or exchanged.&#xA0;</li><li>Orders placed using a discount code are eligible for store credit or exchange only.</li><li>Items on sale are final sale.&#xA0;</li></ul>RETURNS IN CANADA&#xA0;- Exchange&#xA0; To ensure your return in time, we provide a return label for all types of requests. The shipping cost for the first exchange is at our expense.If you wish to make a second exchange by mail Contact our customer service team directly at info@mimihammer.com . Our team will be happy to explain you the procedure and will send you a shipping label to facilitate the process. Please note that a shipping fee of 10$ plus taxes will be charged for all additional exchange requests.&#xA0;- Refunds and credit notes&#xA0; Please note that shipping charges will be deducted from your order for refunds and credit notes. Shipping charges will be automatically calculated in your refund request.&#xA0; UNITED STATES AND INTERNATIONALLY&#xA0; &#xA0;For returns from the United States and internationally, you must go to your nearest post office to return it. Do not worry, you will have all the information you need when making the return request.Products purchased at one of our retailers If you have purchased a product from one of our retailers and would like to make a return, please contact the retailer directly to find out their return and exchange policy.Mimi &amp; August can only accept returns and exchanges on products that were purchased on the mimiandaugust.com website or directly at our stores. If your product was purchased at one of our retailers, it will be covered under their return and exchange policy.

What is your return/exchange policy?

If you want to exchange or return your order you are at the right place. Just follow the steps.

Return by mail&#xA0; <ul><li>Step 1 - &#xA0;Submit a <a href="https://mimiaugust.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">return request.</a> Please note that a delivery fee may apply depending on your request.&#xA0;</li><li>Step 2 - Select Return or Exchange, select the item(s) you wish to return or exchange, and the reason</li><li>Step 3 - After approving your request, you will receive an email with instructions to send us back your item.</li></ul><style type="text/css" id="isPasted">
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</style>RETURNS IN CANADA-&#xA0;Exchange&#xA0; To ensure your return in time, we provide a return label for all types of requests. The shipping cost for the first exchange is at our expense.If you wish to make a second exchange by mail Contact our customer service team directly at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a> . Our team will be happy to explain you the procedure and will send you a shipping label to facilitate the process. Please note that a shipping fee of 10$ plus taxes will be charged for all additional exchange requests.&#xA0;-&#xA0;Refunds and credit notes&#xA0; Please note that shipping charges will be deducted from your order for refunds and credit notes. Shipping charges will be automatically calculated in your refund request.&#xA0; RETURN IN UNITED STATES AND INTERNATIONALLY&#xA0; For returns from the United States and internationally, you must go to your nearest post office to return it. Do not worry, you will have all the information you need when making the return request.Important: When you return the package to the post office, you will need to mention to the delivery company that the package is a return. We will not be responsible for any customs fees to be paid for the return of the package.&#xA0; <hr>Exchange or return your item in person at one of our boutique:<a class="acuity-embed-button" href="https://visitmimiandaugust.as.me/schedule.php?appointmentType=33288654" rel="noopener noreferrer" style="background: #e8bcae; color: #fff; padding: 8px 12px; border: 0px; -webkit-box-shadow: 0 -2px 0 rgba(0,0,0,0.15) inset; -moz-box-shadow: 0 -2px 0 rgba(0,0,0,0.15) inset; box-shadow: 0 -2px 0 rgba(0,0,0,0.15) inset; border-radius: 4px; text-decoration: none; display: inline-block;" target="_blank">Schedule Appointment</a>&#xA0;<script src="https://embed.acuityscheduling.com/embed/button/19660768.js" async></script>Meet the below requirements<ul><li>Products must not have been worn, washed, or altered. No visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.</li><li>All tags must be intact and returned in their original packaging.</li><li>Swimwear: the hygienic protection sticker must be intact.</li><li>For hygiene reasons, caps, beanies, hair clips and underwear are not eligible for either return or exchange.</li></ul>We reserve the right to refuse a product&apos;s exchange or refund for reasons of hygiene or if the product appears to have been damaged by the customer. Items that have been washed or worn cannot be returned or exchanged. All products will be inspected upon receipt.

How do I process a return or exchange?

Absolutely! You can go to our shop to exchange or refund your order without problem. The Mini team will be happy to help you.

Absolutely! You can go to our shop to exchange or refund your order without problem. The Mimi team will be happy to help you. Please have your order number close to you so that we can proceed!Please note that it&apos;s important to verify that your order meet the requirements for a return or exchange. Our opening hours in Montreal:Monday to Thursday, 12pm to 6pmFriday, 12pm to 8pmSaturday, 11am to 8pmSunday, 11am to 5pm&#xA0;Our address:162, rue Saint-Amable,Montreal, QC, H2Y 1E8 Our opening hours in St-Bruno-de-Montarville:Monday and Tuesday, 10 a.m. to 6 p.m.Wednesday to Friday, 10am to 9pmSaturday, 9am to 5pmSunday, 10am to 5pmOur address:1 Bd des Promenades, Saint-Bruno-de-Montarville, QC J3V 5J5,

Can I return my online purchase at one of your stores?

For hygiene reasons here are the products which are not exchangeable or refundable

* Only regular priced items can be refunded or exchanged.&#xA0; **Orders placed using a discount code are eligible for store credit or exchange only.Non-refundable products. Exchange only;- Enamel pins - Cafe yo cup - Socks - EarringsNon-exchangeable and non-refundable products&#xA0;- Items on sale - For hygiene reasons, caps, beanies, hair clips and underwear are not eligible for either return or exchange.

What items are not eligible for return/exchange?

Returns postmarked after 15 days will be refused and sent back at the customer's expense.

Returns postmarked after 15 days will be refused and sent back at the customer&apos;s expense.

I sent my return late. What happens next?

Once the return is done and the item is inspected, we will send you an email stating the acceptance or rejection of your refund/exchange request.

Once the return is done and the item is inspected, we will send you an email stating the acceptance or rejection of your refund/exchange request. If your application is approved, we will proceed to the refund/exchange.If we proceed to a refund, the credit will automatically be applied on your credit card or original method of payment. The refund may take 4 to 10 business days before appearing officially in your account.

What happens when you receive my return/exchange?

If you still have not received the refund, please check your bank account, contact your credit card company.

<div style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); animation: 0.4s ease-in-out 0s 1 normal none running sneak-in;">If you still have not received the refund, please check your bank account again. Subsequently, contact your credit card company; refund may take 4 to 10 business days before appearing officially in your account.If you have gone through all these steps and still have not received the refund, please contact us at <a href="mailto:info@mimihammer.com">info@mimihammer.com</a>.</div>

What should I do if I didn't receive my refund?

back to mimiandaugust.com

Mimi & August FAQ

Not satisfied with your product? Get all the information you to return or exchange your order. Your satisfaction is our priority.

Returns & Exchanges